How to book an Apple Store Genius appointment

If you need help with an iPhone, iPad, Mac or other Apple product - whether it'due south cleaved or faulty, or yous just can't figure out how to do something with it - the visitor will assistance you lot solve the issue. Apple tree says many problems can be solved over the phone or by chat or email, only one thing that sets information technology bated from other companies is its willingness to offer hands-on support from in-store Apple Geniuses.

You lot tin speak to a Genius at the Genius Bar in an Apple Store. Only in social club to do so you volition need to book an appointment with Apple in accelerate - you can't only plow up. (Well, there are a express number of walk-in appointments available and they might be able to squeeze y'all in, but it's likely you would have to wait for hours and yous might take a wasted journey.)

In this commodity we show you how to set up an appointment with a Genius at an Apple Shop. But note that many questions can exist answered using Apple'due south online tools here, past phoning Apple tree Back up, by asking in the Apple Support Communities, or by tweeting at @AppleSupport.

How to book an Apple Store appointment online

To make an appointment with a Genius at an Apple tree Store (which is free), go to the Genius Bar folio on Apple's website. This page provides details for getting help via chat, a phone call or e-mail if your problem is software-based.

For those who tin can't get to an Apple tree Store there is a link to Apple tree Authorised Service Providers and information well-nigh posting your device to an Apple Repair Centre.

If you lot're keen to go hands-on support with your hardware issues via the Genius Bar you lot will demand to curl downwards and click on Get Hardware Help.

How to book an appointment at an Apple Store's Genius Bar: Contact Apple

How to book an appointment at an Apple Store's Genius Bar: Choose your device

You'll exist presented with diverse options, such as Send in for Repair, in which case Apple will ship y'all a box and y'all just need to transport information technology back. This might be okay if you can live without it for a few days, just let's confront it: virtually people can't do without their Apple equipment, and that's why the idea of taking it into the store to be fixed there and so past a Genius is then attractive.

We would recommend speaking to Apple past phone or chat if possible every bit this might salvage yous a lot of fourth dimension, but if you feel that addressing the problem in person would exist better for you, information technology's possible to organise an Apple Store engagement. Just click on the Visit the Genius Bar option.

How to book an appointment at an Apple Store's Genius Bar: Choice to resolve

In order for you to brand a booking, you'll demand to sign into your Apple account.

One time you lot're logged in, enter your location and Apple will show y'all a map with pins where Apple Stores are located. You tin can and then choice the one closest to y'all, or the one with the most or soonest appointments available.

How to book an appointment at an Apple Store's Genius Bar: Nearest store

You'll be able to see the store'south side by side available fourth dimension slot for y'all to see an Apple Genius.

Click on the fourth dimension yous wish to volume and your appointment volition be confirmed automatically. Y'all'll then exist able to confirm your booking (or reschedule and cancel it) through the post-obit screen.

How to book an appointment at an Apple Store's Genius Bar: Reservation confirmed

Before popping into a shop, brand sure you lot read the tips in the 'Before you come up in' department; backing upwardly your device is always recommended. It will also be useful for yous to bring Photo ID with yous, which matches your reservation proper name.

Once you're gear up, all you'll need to exercise is turn upwardly at your engagement time and tell a Genius that you've arrived!

Fancy yourself a bit of an Apple Genius? Read How to go a job working as an Apple tree Store Genius.

Use the Apple Store app to volume an Apple appointment

You can likewise use the Apple tree Store app to book an appointment at an Apple tree Store.

To practice this, download and launch the Apple Store app and tap "Stores" in the navigation menu along the bottom of your device. (Information technology's the icon with the Apple logo.)

Type in your town or metropolis to find your nearest store. Tap your preferred Apple Store to be taken to that Store'due south page.

How to book an appointment at an Apple Store's Genius Bar: Using the app

To book a Genius appointment, scroll downwardly to 'Genius Bar'. Tap it, and you'll be taken to a card in which you'll need to choice your affected product.

Whorl through to your preferred time and date until you're happy, and so select information technology. If in that location'due south no suitable time available, tap 'Change store' to see if another shop has a time more suited to you.

How to book an appointment at an Apple Store's Genius Bar: Selecting a store in the app

You'll now run across a summary of your reservation, which you can modify if you notice you've made a mistake or if you've changed your mind. Borer 'Add a Comment to my reservation' lets you add together a comment to inform the Genius Bar what you'll be talking to them nigh.

When you're happy, tap 'Reserve', at the superlative right-hand corner. You lot'll demand to blazon in your Apple ID password to confirm it. Finally, you'll be presented with a confirmation screen where you lot tin add the date to your iOS device's Calendar app.

How to book an appointment at an Apple Store's Genius Bar: App confirmation

You'll now find details of your appointment in the Apple Store app. Tap 'My Reservations' to change or cancel the appointment.

When you get to the Apple Shop at the time of your appointment, yous can utilize the Apple tree Shop app on your iPhone to check in and allow the staff know y'all've arrived.